Return & Refund Policy

At Hempire Collective, we stand behind every piece of underwear and apparel we craft — sustainably grown hemp, responsibly made, elegant for your body and kind to the planet.

If you aren’t completely comfortable with your purchase, we’re here to help.

Returns

30-Day Return Window

You have 30 days from the date your parcel is delivered to request a return.

After that window closes, unfortunately, we cannot accept returns or offer a refund or exchange. Eligibility for Returns

To be eligible for a return:

Your item must be unused, unwashed, and in the same condition you received it.
It must still be in its original packaging, with all tags attached (including our hemp-heritage hang-tag).
For underwear, the protective hygiene lining must remain intact and not removed. Items returned without the hygiene seal in place cannot be accepted for health and safety reasons.
Bras are also eligible for return or exchange, provided they are unworn, unwashed, and in their original condition with all tags attached.
As part of our sustainability promise, we ask you to consider only returning items if you genuinely cannot wear them — each return involves resources and processing, so please check sizing or style carefully before purchase.

How to Initiate a Return

Email our customer support team at support@hempirecollective.com (or via your preferred contact channel) with your order number, the item(s) you wish to return, and a short note explaining why. Our team will reply with step-by-step return instructions.

Underwear & Hygiene Policy

For health and hygiene reasons, we cannot accept returns or exchanges on opened underwear. This applies to all styles in our underwear collection, including:

Hempress High Waist Hemp Underwear
Sativa Sunset 2-Strap Hemp G-String
Kush High Rise Hemp G-String

Once the protective lining or seal has been removed, these items are considered worn and cannot be resold or returned for hygiene and safety reasons.

If you receive a faulty or defective item, please contact our customer support team immediately — we will always honour your rights under Australian Consumer Law and ensure the issue is resolved fairly.

Note: Bras are not classified as underwear and can be returned or exchanged if they meet the conditions outlined in our Return Policy.

Return Shipping & Sustainable Packaging

Return shipping costs are the customer’s responsibility.
We strongly recommend using a trackable shipping service and purchasing shipping insurance, especially for international returns.
Please reuse the original packaging (provided with your order) where possible or use a comparable eco-friendly wrap, helping to minimise waste.
Because we subsidise fair labour and sustainable materials, we cannot guarantee your return if the item is lost in transit without tracking.

Refunds

Processing Your Refund

Once we receive and inspect your returned item, we’ll email you to notify you of approval or rejection of your refund (based on the Eligibility for Returns criteria).

Refund Timeframe

If approved, your refund will be processed and automatically credited to your original method of payment.

Processing time may vary depending on your payment provider’s policies — typically within 5–10 business days.

Exchanges

Defective or Damaged Items

Because underwear is an intimate garment, we only replace items if they are defective or damaged upon receipt.

If you believe your underwear or bra arrived in this condition, please contact our support team immediately with photos and your order number.

We’ll assess and arrange a replacement of the same product style (subject to availability).

Sustainability Note

Our garments are crafted from premium hemp — a zero-waste crop, naturally moisture-wicking, breathable, and built for longevity.

We encourage you to treat your returned items as gently as you would wear them; likewise, we urge thoughtful purchasing so returns are minimised.

Every mindful choice supports our planet-positive mission.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact our customer support team at

empireofthehempire@gmail.com

We’re here to help you wear your values, woven into hemp.