Your satisfaction matters to us, and your rights are protected under the Australian Consumer Law (ACL). If your item is faulty, damaged, or not as described, we will repair, replace, or refund it in line with ACL obligations. For hygiene reasons, we cannot accept returns or exchanges on underwear unless the item is faulty or incorrect. To lodge a return, please contact hello@hempirecollective.com within 14 days of receiving your order, including your order number and a brief description of the issue. Return postage costs are generally the responsibility of the customer unless the product is faulty.