Returns Policy

DUE TO HYGIENE REASONS WE DO NOT ACCEPT RETURNS ON UNDERWEAR BRIEFS, UNLESS FAULTY.FOR HYGIENIC REASONS IT IS AGAINST THE LAW TO EXCHANGE OR REFUND UNDERWEAR/BODYSUITS, EXCEPT IN THE CASE OF A FAULTY GARMENT,IN WHICH CASE WE WILL ORGANISE AN IMMEDIATE REPLACEMENT SENT TO YOU FREE OF CHARGE. SALE, WAREHOUSE, SAMPLE ITEMS OR ITEMS PURCHASED DURING A PROMOTIONAL PERIOD ARE ALSO NOT ELIGIBLE FOR RETURNS.
WE WANT YOU TO FIND THE PERFECT FIT FOR YOUR BODY SO WE ARE HAPPY TO OFFER FOR ALL OTHER STYLES:

• REFUND VIA. YOUR ORIGINAL PAYMENT METHOD
• STORE CREDIT OF THE ITEM/S PURCHASE VALUE
• EXCHANGE

PROVIDED THE FOLLOWING REQUIREMENTS ARE MET:

• THE ITEM/S ARE RETURNED WITHIN 14 DAYS OF YOU RECEIVING THEM
• THE ITEM/S MUST BE IN ORIGINAL CONDITION, WITH ALL TAGS REMAINING IN PLACE
• UNDERGARMENTS MUST BE WORN WHEN TRYING ON ITEMS
• ITEM/S MUST NOT HAVE BEEN WORN, WASHED OR ALTERED IN ANY WAY
• THE ITEM/S WERE NOT PURCHASED AS A PART OF OUR “SALE”, “WAREHOUSE” OR “SAMPLE” COLLECTIONS
• THE ITEM/S WERE NOT PURCHASED DURING A
PROMOTIONAL PERIOD USING A DISCOUNT CODE OR AUTOMATIC DISCOUNT.

• THE ITEM/S ARE NOT UNDERWEAR BRIEFS (FOR HYGIENIC REASONS IT IS AGAINST THE LAW TO EXCHANGE OR REFUND UNDERWEAR)

WE WILL SEND A CONFIRMATION EMAIL ONCE YOUR RETURN HAS BEEN FINALISED/DESPATCHED. HEMPIRE COLLECTIVE RESERVES THE RIGHT TO REFUSE RETURNS IF THE ITEM DOES NOT MEET OUR STANDARDS OUTLINED.

PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS TO AID YOU IN THIS DECISION.

THE COST OF RETURNING THE ITEM(S) BY POST IS AT THE EXPENSE OF THE CUSTOMER, UNLESS FAULTY. IF YOU WOULD LIKE TO ARRANGE A RETURN ON A FAULTY ITEM OR AN EXCHANGE PLEASE CONTACT US HERE.